EMAIL
support@luxuryrose.eu
PHONE
+31 8530 13046
LOCATION
Ravenswoud – Netherlands
London – United Kingdom

FAQ

General Questions

Do you have a shop quality mark?

We have no quality mark. A quality mark is easy to arrange as long as you pay money, in our eyes that is not the right way. If you have problems with an order, payment or delivery, we will be 100% sure.

Is your website secure?

We use an SSL connection, which means that the connection is secure. The payments are made through Mollie, that connection is also secure.

I have a problem with a payment, delivery or return!

We do our best to ensure that everything runs smoothly, but it can happen that something goes wrong. In that case, contact us via telephone, mail, WhatsApp or live chat. We will help you as quickly and carefully as possible.

Is my information secure?

We handle your information with care. Everything on this website is established via an SSL connection. We will never share your information with third parties and will only be used for the order.

I see the name omura, what is that?

Omura is the umbrella company for a number of web shops and websites. Omura is the parent company.
FAQ

Product Questions

How long does a rose last?

Our roses can be kept for up to 5 years, of course under the right conditions. That means: not outside, not wet, not in the sun. It remains a natural product, so every rose can respond differently.

Up to 5 years? How is that possible?

Once the roses have been removed from the farms, they are treated with patented technology. With this technology, a liquid enters the rose, and that liquid keeps the rose up to 5 years. 3-5 years on average.

Are the roses artificial?

No. These roses are real. 100% natural.

Where do the roses come from?

The roses come from Ecuador and Spain, these countries are known for the very good climate for flowers and plants, because of the high location it never gets extremely hot or extremely cold. Around 20 degrees all year round. Perfect.

How should I clean it?

It is of course best to keep the glass bell jar over the rose. So there is no dust on it. The glass bell jar can simply be wiped off with a dry cloth or slightly damp as your glassware always cleans.

How does the rose stay beautiful the longest?

Not in the sun, Keep it inside, Dark spot without much direct sunlight, Hold the dome on it, Don’t hit the rose, Not in a room that is too hot or cold
FAQ

Delivery Questions

I have received the package broken!

Despite the careful packaging of the order, and the careful handling of our UPS parcel service, it can happen that a package breaks down during delivery.No problem. Contact us as soon as possible and we will ensure that it is resolved.

How long does delivery take?

As soon as the order has arrived, we will start immediately. Because everything is made on site, we use a delivery time of 3-5 days. If you are in a hurry. Then please contact us.

What time will my package be delivered?

Once the order has been placed and shipped correctly, you will receive an email from UPS with the exact time.

Which company does the delivery?

We work together with UPS.

Oops. Wrong address provided!

Contact us as soon as possible by telephone, Whatsapp or live chat. Then we will do everything we can to get the package to the right address.

I have a problem with a delivery!

Did you not receive the package, or is there another problem? Contact us via telephone, mail, whatsapp or live chat. Then we will see if the problem lies with UPS or with us.

What are the shipping costs?

Free shipping in whole Europe!
FAQ

Payment Questions

Can I pay securely?

All payments from LuxuryRose.eu are processed by Mollie. Mollie is a payment service provider and ensures a secure and encrypted connection.

Where is my invoice?

We do not send an invoice with the order, you can view your invoices via “My Account”. Everything is stored online, so you don’t have to save anything yourself. Would you like to receive an invoice? Then you can easily print it out via “My Account”.

Can I pay afterwards?

Yes! You can pay afterwards, we work together with Klarna.

What are the payment options?

Bank Transfer, Belfius Direct Net, EPS, Giropay, iDEAL, ING Home’Pay, KBC/CBC, Klarna Pay later, Bancontact, PayPal, Przelewy24 & SOFORT Banking!
0